The Terms and Conditions (as published on the website) together with any additional terms, conditions, notices and disclaimers published on the website and any documents available for download on the website regulate your use of the website and ExpertEasy services.
Through your use of the ExpertEasy website and services, you acknowledge and agree that the Terms and Conditions constitute the rules and conditions of access to, use of and supply of information from the website.
If you use or continue to use the website and/or services provided by ExpertEasy you acknowledge and agree that you accept to abide by and be bound by the Terms and Conditions and any changes made by ExpertEasy or any authorised officer, agent, employee or contractor of ExpertEasy to the Terms and Conditions from time to time.
All terms and conditions that govern your use of the website (including disclaimers) may be amended by ExpertEasy from time to time by posting those amendments on the website without any notice to you. Those amendments apply to your next usage of the website. You are responsible for ensuring that you regularly review the website and these Terms and Conditions. Your continued use of the website after any such changes are made will be deemed to constitute your acceptance of those changes.
If you object to any of the Terms and Conditions or any subsequent changes to them your only remedy is to immediately stop using the services of ExpertEasy and the website.
From time to time the website will generate automated emails to registered users, or website users will send emails and messages to one another through the website. Emails sent by the website or through the website are considered a part of the ExpertEasy website.
If hyperlinks and other redirection tools taking the user to other websites operated by third parties appear on the website, you acknowledge that these websites are not controlled by ExpertEasy and do not form part the ExpertEasy website and agree that you will not hold ExpertEasy liable or in any way accountable for anything that occurs on these other sites
The Terms and Conditions and all other specific and additional terms which govern your use or membership of and access to the website will be governed by the laws of Victoria, Australia.
The information, opinions and other similar statements and content published on the website are provided for information purposes only and are not intended as, nor do they constitute legal, financial, taxation, technical or expert advice or to be in any way relied upon by you without undertaking your own independent verification. Information provided on the website has been derived from sources believed to be accurate at the time of compilation and no warranty or representation is made as to the accuracy or authenticity of the content of the website.
ExpertEasy and its directors, agents or employees do not accept and are by these Terms and Conditions released by you of any liability to you arising (whether directly or indirectly) out of the information provided on the website or anyone else through the website or any errors in, or omissions from information on the website.
ExpertEasy does not make any representation or warranty that any user is reputable, or will act in good faith, or according to their terms of engagement; any information on the website will be complete, reliable or accurate; or your access to the website will be secure, available or uninterrupted.
ExpertEasy disclaims and will not be liable for loss arising out of (whether directly or indirectly) and action or decision by you in reliance on the information on or provided to you through the website or provided by any business you engage on the website, nor any interruption, delay or impairment in the functioning, operation or availability of the website, exposure to or transmission of any computer virus, internet access difficulties in connection with the website, or malfunction in equipment or software.
You should seek legal or other professional advice before acting or relying on the information set out on or provided to you through the website or provided by any business you engage on the website.
Information on the website is for general information only.
As a user of the website, you should make your own inquiries and obtain independent advice based on your specific circumstances prior to making any decisions.
As a condition of your use of the website or any service provided by ExpertEasy, you warrant to ExpertEasy that you will not use the website of any ExpertEasy service for any purpose that is prohibited by the Terms and Conditions or that is illegal or unlawful. You agree to abide by all applicable laws and regulations.
You will not submit content in any form that:
ExpertEasy has no obligation to monitor your or anyone else's use of the website. However, ExpertEasy reserves the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.
As a user of the website, you indemnify ExpertEasy for any loss or damage or costs arising (whether directly or indirectly) out of any breach of the Terms and Conditions or any other legal obligation by you or your use of or conduct on the website.
ExpertEasy excludes all conditions and warranties that may be implied by law. To the extent permitted by law, ExpertEasy's liability for breach of any warranty or condition (implied or otherwise) which cannot be excluded is restricted, at ExpertEasy's option, to the re-supply of the relevant ExpertEasy service or a refund in accordance with the Refund Policy published below.
As a user of the website, you expressly agree and acknowledge that in no circumstances will ExpertEasy be liable to you for any indirect, incidental, special and/or consequential losses or damages or loss of profits of any nature arising (including but not limited to any act or omission by ExpertEasy) which result from:
Excluding liability for negligence the maximum liability of ExpertEasy is equivalent to the total of any amounts you have paid to ExpertEasy in respect of goods or services supplied to you by ExpertEasy or $500, whichever is less.
By using the website you agree to abide by and acknowledge the following disclaimer.
ExpertEasy are not involved in the actual transaction between business users and customers who contract their services after first being introduced via the website.
We have no control over the quality, safety or legality of the items or content posted on the website by any user, the truth or accuracy of any posting, the ability of businesses to provider services or the ability of customers to buy services. We cannot censure and do not guarantee that a customer or business user will actually complete a transaction or act lawfully in using the website.
ExpertEasy cannot and does not confirm each business user's purported identity.
In the event that you have a dispute with one or more users of the website, you release ExpertEasy (and our directors, agents, contractors, affiliates, parents, subsidiaries, and employees from claims, demands and damages of every kind and nature arising (whether directly or indirectly) out of such dispute.
ExpertEasy sends emails and notices regarding the status of your matters and your user account. Our emails and notices do not represent any guarantee or endorsement of your transactions. You are responsible for completing all transactions in which you participate (including monitoring the status of, and complying with all relevant legal and other obligations). We do not control, endorse or approve the services provided by the users of the website.
You acknowledge and release ExpertEasy in the event that you deal with underage persons or people acting under false pretense.
You agree to accept the sole responsibility for the legality of your actions used the laws which apply to you. You agree that ExpertEasy have no responsibility for the legality of the actions of users of the website or ExpertEasy services.
You indemnify and release ExpertEasy and its directors, employees, agents, contractors, affiliates from and against any claims, demands, proceedings, losses and damages of every kind and nature including reasonable solicitor's fees, made by you or any third party due to or arising (whether directly or indirectly) out of your breach of these Terms and Conditions or your violation of and law or the rights of a third party.
You and ExpertEasy are independent contractors and no agency, partnership, joint venture, employee-employer or franchisee-franchisor relationship is created or intended by this Terms and Conditions agreement or your use of the website or ExpertEasy services.
ExpertEasy reserve the right to modify or delete any general information you submit to the website in order to enhance the services we provide to you and other ExpertEasy users.
ExpertEasy collects personal information from a variety of sources, including from members of the public, advertisers, mailing lists, contractors and business partners. In general, the personal information ExpertEasy collects includes (but is not limited to) name, address and contact details.
ExpertEasy stores the personal information you enter on the website. ExpertEasy obtains most personal information through the website registration process outline above. You may, however, provide information through a variety of different means (for example if you contact ExpertEasy via email, respond to a survey published on the website or third party survey used by ExpertEasy, or answering questions asked by staff or agents of ExpertEasy over the phone).
ExpertEasy may use your personal information for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. ExpertEasy generally uses personal information to:
ExpertEasy may use and disclose information relating to a user's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or trade association, sexual preferences, criminal record and health only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless the user has agreed otherwise.
Darren Sherwood has been appointed privacy officer to oversee the management of personal information in accordance with the Terms and Conditions and the Commonwealth Privacy Act.
ExpertEasy protects the personal information ExpertEasy holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and data encryption.
ExpertEasy may retain any personal information you provide during your use of the website, including, but not limited to, copies of identification documents, for a minimum period of 12 months after your last interaction with the website. After 12 months ExpertEasy will delete, or anonymise, on your request, specific personal information from our servers, files, and databases, unless ExpertEasy are required by law to retain that information.
ExpertEasy endeavours to ensure the personal information it holds is accurate, complete and up-to-date. You can update your personal information by sending an email to [email protected]
You have the right to seek access to the personal information ExpertEasy holds about you and to advise ExpertEasy of any inaccuracy. There are some exceptions to this right set out in the Privacy Act.
If you make an access request, ExpertEasy will ask you to verify your identity and specify what information you require. ExpertEasy may charge you a fee to cover the costs of meeting your request.
ExpertEasy allows users of the website to rate and comment on the performance of ExpertEasy users whose business services they have contracted.
ExpertEasy reserves the right to publish or not to publish those ratings and comments (feedback) on the website at its absolute discretion.
ExpertEasy reserves the right to delete or modify feedback submitted on the website at any time for any reason.
ExpertEasy will delete or modify if it is clear that, in the opinion of ExpertEasy, the feedback is factually incorrect or does not relate to the provision of business services by the business to the user who submitted feedback.
ExpertEasy reserves the right to aggregate each businesses feedback into a percentage score and publish that score on the website.
In Australia and other countries, feedback may be considered defamatory of the reputation and standing of individuals and businesses. You acknowledge and agree that ExpertEasy accepts no responsibility for liability, damage, injury or loss that may arise from feedback submitted to or published on the website, and you, by these Terms and Conditions, release forever and indemnify ExpertEasy from any liability it may incur arising out of (whether directly or indirectly) any feedback you post on the ExpertEasy website.
Further you agree that, if you or anyone else commences or threatens any action or proceeding against ExpertEasy or makes any claim or demand against ExpertEasy as a result of any feedback you submit to the website, ExpertEasy may, in it's absolute discretion, without any notice to you immediately cancel or suspend your membership of the website.
1. PROFILES AND OFFERS MUST NOT BE FRAUDULENT
Service professionals shall not: (a) list Services or offers relating to any Service in a category that is inappropriate to the Service they are offering; (b) misrepresent the location at which they will provide a Service; (c) include brand names or other inappropriate keywords in their Profile, Offer, Want, Feedback, or any other title or description relating to a Service; (d) use misleading titles that do not accurately describe the Service; or (e) include any information in their Profile that is fraudulent.
2. PROFILES AND OFFERS CANNOT USE TECHNIQUES TO AVOID OR CIRCUMVENT EXPERTEASY FEES
Service professionals shall not: (a) offer a catalog or a link to a third-party website from which Service Users or any Registered User or user of the Website may obtain the Service directly; (b) exceed multiple Posting limits; (c) post a single Service but offer additional identical services in the Service description; (d) charge fees for traveling further than desired to provide the Service; (e) offer the opportunity through ExpertEasy to purchase the Service or any other service outside of ExpertEasy; (f) use their Profile page or user name to promote services not offered on or through the Website and/or prohibited services.
3. PROFILES AND OFFERS MUST PROMOTE A FAIR PLAYING FIELD AND PROVIDE A SAFE, SIMPLE, AND POSITIVE EXPERIENCE FOR ALL WEBSITE USERS
4. VIOLATING ANY OF THE RULES FOR SERVICE PROFESSIONALS
If a service professional violates any of the above-referenced rules in connection with his or her Posting, ExpertEasy, in its sole discretion, may take any of the following actions: (a) cancel the Posting; (b) limit the service professional's Account privileges; (c) suspend the service professional's Account; (d) decrease the service professional's status earned via the Feedback page; (e) in extreme cases cause the service professional to forfeit any fees earned via a canceled Posting.
1. SERVICE USERS SHALL NOT TAKE ANY OF THE FOLLOWING ACTIONS:
(a) commit to purchasing or using a Service without paying; (b) register for, negotiate a price for, use, or otherwise solicit a Service with no intention of following through with your use of or payment for the Service; (c) agree to purchase a Service when you do not meet the service professional's terms as outlined in the Posting, or agree to purchase a Service with the intention of disrupting a Posting; or (d) misuse any options made available now or in the future by ExpertEasy in connection with the use or purchase of any Service.
2. VIOLATING ANY OF THE RULES FOR SERVICE USERS
If a user violates any of the above-referenced rules in connection with his or her Posting, ExpertEasy, in its sole discretion, may take any of the following actions: (a) cancel the Posting; (b) limit the user's Account privileges; (c) suspend the user's Account; and/or (d) decrease the user's status earned via the Feedback page.
Without limiting other remedies available to ExpertEasy at law, in equity or under this Terms and Conditions, we may, in our sole discretion, immediately issue a warning, temporarily suspend or terminate your membership and refuse to provide services to you if:
Users of the website may have their access to the website and ExpertEasy services suspended for any length of time for any breach of the Terms and Conditions, as well as, but not limited to, any of the following reasons:
ExpertEasy may at its discretion terminate your use or, or access to, the website at any time. If this happens we may notify you by email. If your use of the website is terminated:
When fees are charged for introductions immediately provided due to their being immediately provided such fees or other payments you have made to ExpertEasy would not normally subject to refunds.
In the case of an event not specifically covered in the Refund Policy, refunds will be given at the discretion of ExpertEasy.
Refunds paid in accordance with this Refund policy will be paid within 30 business days via the same method the payment to be refunded was made to ExpertEasy in the first instance.
Business users who claim a refund from their credit card provider or bank without contacting our Customer Support team first may have their account suspended. ExpertEasy may issue an invoice to recover up to the full value of any unauthorised refund to the relevant business user. ExpertEasy may contract a debt collection agency or use other legal means to recover unauthorised refunds. ExpertEasy may charge you for any costs we incur as a result of collecting your payment.
Our staff will endeavour to process questions or complaints from registered users of the website according to the following policy:
Any controversy or claim arising our of or in connection with these Terms and Conditions may at our discretion be settled by binding arbitration through a commercial dispute resolution centre selected by us. You agree to be bound by the ruling arbitrator. The costs of the dispute are borne by the originator of the dispute.
ExpertEasy may from time to time and at any time change or discontinue any feature of the website including content, hours or availability and equipment required for access.
If ExpertEasy runs promotions or competitions involving the awarding of prizes or other gifts, ExpertEasy may modify the Terms and Conditions and implement additional terms and conditions, which will be communicated to you by posting them on the website at the time of such promotions and competitions.